Last updated: December 1, 2025

At VellaShape, we are committed to delivering your order quickly and safely.

Processing Times

All orders are processed within 1–3 business days.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

• 
  Standard Shipping: 5–12 business days
  
• 
  Expedited Shipping: 3–7 business days (if offered at checkout)
  

Shipping times may vary depending on location and carrier.

Shipping Rates

Shipping costs are calculated at checkout based on your destination and shipping method.

Order Tracking

Once your order ships, you’ll receive a tracking link.

If tracking hasn’t updated after a few days, this may be due to carrier processing delays.

Order Changes & Address Issues

If you need to update your address, contact us within 12 hours of placing your order.

We cannot guarantee edits after an order has been processed.

VellaShape is not responsible for:

• 
  Incorrect addresses
  
• 
  Missed deliveries
  
• 
  Carrier delays
  

Lost or Stolen Packages

If your package is marked as delivered but not received:

1. 
   Check with neighbors
   
2. 
   Contact your local post office
   
3. 
   Email our support team and we will help investigate
   

Contact

📧 support@vellashape.com